Questions and complaints
Useful links
Certification involves different parties: the certified organization, the certification body (CB), the Accreditation Council (RvA) and SCCM. Each party has its own responsibility and its own procedures for responding to questions, complaints, objections or appeals. On this page you can read more about this.
Questions and complaints may concern:
- certificates issued by CBs or the functioning of a CB;
- the activities of SCCM, including the content of the certification schemes.
In the note "Procedure for questions and complaints," the situations in the diagram below are further explained and tips are provided for submitting them.
| Kind of question or complaint | Point of contact |
| Organization does not comply with the ISO 14001, ISO 50001 or ISO 45001 standard and the organization has not yet been informed of this | Certified organization (possibly a signal to SCCM) |
| Organization does not comply with the requirements of ISO 14001, ISO 50001 or ISO 45001 and does not respond adequately to a complaint | CB (directly or via SCCM) |
| CB does not follow procedures when certifying and has not yet been informed of this | CB (directly or via SCCM) |
| CB does not follow procedures when certifying and does not respond adequately to a complaint | Raad voor Accreditatie |
| Requirements included in the ISO 14001, ISO 50001 or ISO 45001 certification scheme are unclear or insufficient | SCCM |
| It is unclear how best to proceed; is it a question or a complaint | SCCM |